Refund Policy

Effective date: 3 September 2026   Last updated: 3 September 2026

This policy explains how refunds work for products sold by Tone Tree LLC, a California limited liability company, including TrackRoom and ClipNamer. It sits alongside our Terms of Service and our Privacy Policy.

1. The short version

If you bought from this website and you are not happy with the product, email [email protected] within 14 days of your purchase and we will refund you in full. You do not need to give a reason.

2. Purchases made on this website

Payments on tonetree.app are processed by Paddle.com Market Ltd, our authorized reseller and Merchant of Record. Paddle takes the payment and issues any refund, so the refund returns to the same card or payment method you paid with.

  • 14-day money-back guarantee. Any subscription or one-time purchase, including TrackRoom Lifetime, can be refunded in full within 14 days of the date of purchase.
  • Renewals. If a subscription renewed and you did not mean to keep it, contact us within 14 days of the renewal charge and we will refund that renewal.
  • After 14 days. We are not obliged to refund outside the window, but tell us what happened. If the product did not work as described, or you were charged twice, or a renewal came at a bad time, we would rather make it right than keep the money.
  • Institution and site licenses. Invoiced annual agreements for schools, studios, and organizations are covered by the terms of that agreement rather than by this 14-day guarantee. Email [email protected] and we will work it out with you.

3. How to request a refund

  1. Email [email protected] from the address you bought with, or use the contact form.
  2. Include your order or receipt number from the Paddle receipt email if you have it. If you do not, your email address is enough.
  3. We reply within 2 business days and approve refunds that meet this policy at that point.
  4. Once approved, the money is returned to your original payment method. Your bank usually shows it within 5 to 10 business days.

You can also contact Paddle directly at paddle.net, which is their buyer support portal for any purchase they processed on our behalf.

4. What happens to your access

When a refund is issued, the paid features tied to that purchase end. Your account and your content are not deleted, and any files you connected from your own Google Drive or Dropbox stay in your own storage and remain yours. If you want the account itself removed, email [email protected].

5. Cancelling a subscription

Cancelling and refunding are different things. Cancelling stops the next charge; it does not by itself return the last one.

  • Bought on the web: use the link in your Paddle receipt email to manage or cancel the subscription, or email [email protected] and we will cancel it for you.
  • Bought on iPhone or iPad: Settings, then your name, then Subscriptions.
  • Bought on Android: the Google Play Store app, then Payments and subscriptions.

Cancellation takes effect at the end of the period you have already paid for, and you keep full access until then.

6. Purchases made in the App Store or Google Play

If you bought inside the iPhone or Android app, Apple or Google took the payment and we cannot refund it directly. Their refund processes apply:

Email us anyway if you get stuck. We can often help you make the case even though the charge is not ours to reverse.

7. Your statutory rights

Nothing here limits rights you have under the law where you live. Consumers in the EU and the UK have a statutory right to withdraw from a digital purchase within 14 days, which our guarantee already matches or exceeds. Residents of other places may have their own protections, and those apply on top of this policy.

8. Free trials and free plans

Free trials and free accounts cost nothing, so there is nothing to refund. A trial converts to a paid plan only if you choose a plan, and if a charge surprises you the 14-day guarantee above covers it.

9. Chargebacks

If something looks wrong on your statement, please email us before disputing it with your bank. A chargeback takes weeks and freezes the account while it runs, and we can usually refund you the same day.

10. Changes to this policy

We may update this policy. The version in force when you bought is the one that applies to that purchase, and the effective date at the top tells you which version you are reading.

11. Contact

Tone Tree LLC
Refunds and support: [email protected]
Billing questions: [email protected]